We offer to respond with great responsiveness to each of your requests and are proud to guarantee you a maximum response time of 24 hours.
A dedicated export department is at your disposal to manage and coordinate quotes and orders for international projects up to delivery.
From 1 to 3 months depending on the product requested.
All parts are made to order. Production begins with the payment of a 50% deposit. The departure of the goods is conditioned by the payment of the balance..
Cracks, knots, crevices are part of the original wood. These "tree accidents" cannot be considered as manufacturing defects. From the choice of wood to the packaging, including the pre-cutting, the graphics, the staging of the main volumes, the backdrop, the patina ... I can, at your request, inform you in real time of the production progress by sending you pictures of the parts..
For Europe, the packaging is done by me. For shipments to countries outside the EU, the creations are delivered in custom-made wooden crates. Bubble wrap, waterproof and air-free cover, moisture absorber ... I guarantee quality packaging that is ISPM15 standard (outside the EU). Where applicable, assembly instructions and hardware accessories accompany the shipment. Invoices and required documents are present on the cash register.
Deliveries are possible anywhere in the world. My usual carrier is familiar with the product. However, you can use your own carrier.
We are happy and proud to maintain long-term contact with all of our clients, whether we have completed one or more projects together, whether it was delivered last month or five years ago ... We will be happy to be at your disposal for any questions on orders delivered within the framework of your projects.