Samples, quotations, custom projects
We pride ourselves replying with great reactivity to any request of yours, and we will reply within 24 hours to your inquiries.
A dedicated export department is available to manage international projects from quote to coordination of order in progress, delivery, and after sales service.
Delivery lead times
1 to 3 months according to projects and requested products.
All pieces are made to order. Production starts upon receipt of a first deposit of 50%.
Dispatch of goods takes place after balance payment has been made.
Follow up of orders
Cracks, knurls, variations in color and veining are inherent in wood and are considered to be a part of its natural beauty, and cannot be considered as defects.
We can inform you at every stage of your order about its progress, providing pictures if requested: selection of the wood, packaging, first cuts, design, background of sculpture, patina…
For orders to be delivered inside Europe, packaging is made by myself.
For orders dispatched outside Europe, we use wood crates made to measure. Bubble wrap, waterproof and vacuum cover, humidity absorption…packaging complying with NIMP 15 certification. When needed, instructions for installation and spare parts are included.
Requested documents and invoices are attached to packaging.
Deliveries are possible anywhere throughout the world. We will arrange product shipments on behalf of the client with charges of freight charged extra to the customer, unless customer specifies alternative shipping arrangements: customer may collect goods from our factory.
Aftersales follow up / dispatch
We are pleased and honored to maintain a long term relationship with our customers, whether we have collaborated on one project or several of them, whether it was a few weeks ago or several years ago… We are happy to remain at your disposal for any question regarding orders delivered.